General Terms of Use
Our policy of protecting your personal data enables us to establish a relationship of trust between you and our services, in order to offer you a positive experience, in a completely transparent way.
With this policy, we will be able to take your requirements into account and comply with your expectations.
In order to respect your trust, JEAN PARE/JEM, we guarantee above all respect for your personal data, as well as the confidentiality of our customers (hereinafter «Your data»).
For complete transparency towards you, in order to guarantee you a secure use of our website jem-wellness.com in all available versions and related applications (hereinafter the Site «JEM» (https://jem-wellness.com or www.jem-wellness/shopify.com/store) make available the way we process your data, so that our services are always in accordance with your rights. In this way, we ensure the security as well as the confidentiality and the non alteration of your privacy and your data, through all our platforms.
Our policy and we guarantee that all necessary precautions are taken to protect all of your data and against the disclosure, loss or alteration thereof. This is why we make available to you all the elements that allow you to easily understand how we process your data. These data will only be retained for the time necessary for management and processing determined. You can of course, at any time, have access to your data and modify them, since they will be available on your personal sites «JEM».
For these purposes, we endeavour to take all necessary steps to comply with applicable data protection law.
Thus, here undersigned JEAN PARE/JEM undertakes by this policy of protection of your personal data to respect the essential principles of the general European regulation and French law in matter of protection of personal data, by making available to you the information concerning the existence and the modalities of the data processing here applied (paragraph 3), the rights you have about your data, as well as by applying these rights ourselves (paragraphs 6 and 10). Any information relating to possible transfers to a third country or to recipients shall also be made available, together with the retention time of the data collected (paragraph 5) and the security measures (paragraph 9).
1.WHO ARE YOU?
When we mention "you" in this Privacy Policy, it is simply because it is directly related to you and concerns you as a customer of JEAN PARE/JEM, if you have placed an order on the «JEM» client site «JEM» (www.jem-wellness/shopify.com/store) if you have created a customer account but have not ordered any products or services, or that you have browsed as a visitor to «JEM» (www.jem-wellness/shopify.com/store) without having created a customer account or having placed an order.
2.WHO ARE WE?
JEM is a LTD, registered under number 2279458238 in the province of Québec, Canada , represented by JEAN PARE, as Chief Executive Officer and whose registered office is located at 1-2175 rue Genevieve-Lamarre, Québec, Qc, Canada, G1J 1E8.
JEAN and Rasamee PARE/JEM edits the Site «JEM» (https://jem-wellness.com or www.jem-wellness/shopify.com/store) and implements, as such, different processing of your Data as a data controller.
3.FOR WHAT PURPOSES DO WE PROCESS YOUR DATA?
3.1. When do we collect your personal data?
Your personal data may be collected if you visit the site «JEM» (www.jem-wellness/shopify.com/store) using cookies, if you create a customer account on the site «JEM» (www.jem-wellness/shopify.com/store) , if you order one of our products or services or agree to be a member of our newsletters (SMS, emails).
Your personal data is used to facilitate your navigation on the «JEM» (www.jem-wellness/shopify.com/store) site, as well as to offer you a more personalized experience. This allows us to process your orders as efficiently as possible, make payment available in multiple installments, avoid fraud, make the necessary refunds, and manage your customer reviews.
3.2. Your navigation on the Site «JEM» (www.jem-wellness/shopify.com/store)
In order to allow you to browse the site «JEM» (www.jem-wellness/shopify.com/store), we process your data with a legal basis for this, your consent.
3.3. Processing your orders
In order to handle your orders and process them, we use your data.
The use we make of it serves to manage mediation, customer relations (and that through social networks), our after-sales and remote sales service, our actions for the management of marketing and commercial prospection for the site «JEM» (www.jem-wellness/shopify.com/store), as well as for the management, deliveries and transport of orders.
The performance of the contract between the two parties (you and us) is the legal basis for the processing of these data.
The legal obligation of «JEM» (www.jem-wellness/shopify.com/store) is the legal basis for processing, in terms of managing product recall. Your consent or our legitimate interest are, as the case may be, the legal basis for the processing for marketing actions and commercial prospecting. Your consent is for the implementation of the "flash" payment.
3.4. Multipayment
For orders affected by multiple payment and for some customers, your data is processed so that you can offer this type of payment. The application of the contract between the two parties is the legal basis for data processing. However, your consent remains the basis for the processing of your banking data.
3.4.1 Klarna
In order to provide you with Klarna’s payment options, we may have to provide Klarna with your personal data including your details and your order details, so that Klarna can assess whether you meet the conditions required to benefit from them and adapt them to your needs. Your transferred personal data will be processed in accordance with Klarna’s privacy policy.
3.5. Customer Reviews
To be able to share your opinions with our customers and visitors as well as allow you to leave your opinion on the site «JEM» (www.jem-wellness/shopify.com/store) we use your data on the legal basis of your consent or legitimate interest.
3.6. Recovery of Payments and Anti-Fraud
To enable the recovery of payments and the fight against fraud, we use your data.
With this, we can also guarantee the security of payments.
The application of this contract between the two parties and the legitimate interest of JEAN PARE/ JEM, as the controller, are the legal bases of this processing.
3.7. JEAN PARE / JEM ADVERTISING MANAGEMENT OPERATIONS
JEAN PARE/ JEM advertising governance operations are managed through the use of your data.
This will allow us to increase our customer and prospect data, manage the maintenance and technical activities of leads, sales statistics and advertising campaign studies, updating of the prospecting files of the organization in charge of the management of objections to telephone canvassing, solicitations, setting up our games-Contests and lotteries or any other promotional operation except online gambling.
The legal bases of the mentions mentioned above are the consent of the user or the legitimate interest of JEAN PARE/ JEM
4.WHERE DOES YOUR DATA GO?
Your data is transmitted to several internal departments of «JEM» (www.jem-wellness/shopify.com/store)
They are not sent to third parties, except in the situations specified below:
In order to process your orders, your personal data can be transmitted to several service providers whose specialisations are banking transactions, customer relations, after-sales service, delivery, IT development, site management or the provision of guarantees or insurance.
For the implementation of payment in x times, your data may be shared with service providers such as payment and transaction centres (banks, etc.), or call centres for the management of business processes or customer experience, or, for customer reviews, to a customer reviews manager.
The advertising management of «JEM» (www.jem-wellness/shopify.com/store) is managed, thanks to your data, by customers of the management and advertisers.
5.DATA RETENTION
The data collected by «JEM» (www.jem-wellness/shopify.com/store) is stored only for the time and assistance necessary to set up and carry out the operations mentioned in paragraph 3 of our personal data policy.
We retain for a certain time certain data collected by «JEM» (www.jem-wellness/shopify.com/store) In current archives for prospects, for 3 years from the last contact of the client (they can therefore be consulted by the services of «JEM» (www.jem-wellness/shopify.com/store) . We do not perform an intermediate archiving of these data (for data representing an administrative interest for certain services, as for litigation, the retention periods are set by the applicable prescription rules).
Regarding our orders, your data will be archived in the current archive for 5 years from the end of the use of the customer’s orders, and in the intermediate archive for 5 years from the end of the current archive. The same applies to customers.
With regard to banking data, they are archived in the current archives for the entire validity period of the credit card (plus one day). There is no intermediate archiving performed for banking data.
Cookies and their use and timing are detailed in paragraph 7 of our policy.
6.EXERCISE OF YOUR RIGHTS
6.1. You have the right to request access, modification and rectification of your Data.
6.2. You have the right to request the limitation of the processing of your Data.
Important information: To do so, you must contest the accuracy of your personal data during the time required for us to verify their compliance. Or, in the event that you consider that the use we make of your personal data is illegal and that you claim a limitation of their use and not an erasure. We no longer need to use your data for the purposes mentioned in paragraph 3, but that your data are still useful for the recognition, exercise or defense of your legal rights, if you decide to exercise your right to object during the time required for verification to determine whether the legitimate grounds we pursue prevail over yours.
6.3. You have the right to request the deletion of your Data.
If you require the deletion of your personal data, «JEM» (www.jem-wellness/shopify.com/store) will still have the option to keep them in the intermediate archive format for the time necessary to meet its legal, accounting and tax obligations.
6.4. You are entitled to claim the exercise of your right to object to the processing used for the purpose of commercial prospecting.
In case of prospecting by e-mail, you are entitled to request the modification or the unsubscription of newsletters by clicking on the hypertext link «me unsubscribe» available in all newsletters, or by browsing directly on the contact page of the «JEM» (www.jem-wellness/shopify.com/store).
In case of SMS prospecting, it is possible to unsubscribe by sending by SMS the mention «STOP SMS» to 36007, or by browsing the contact page of the site «JEM» (www.jem-wellness/shopify.com/store).
6.5. You are entitled to transmit post-mortem prerogatives regarding the retention, erasure and communication of your personal data.
In the absence of this type of prerogative, your successors and heirs have the opportunity to contact JEAN PARE/JEM or «JEM» (www.jem-wellness/shopify.com/store) in order to have access to the uses of this data and to allow an "organization and settlement of the deceased’s estate" and/or close the account on the site and/or request the non-performance of the processing of personal data.
You can also request that your data not be disclosed to a third party in the event of death.
6.6. You are entitled to claim your right to portability.
6.7. You are entitled to withdraw your consent to the processing based on this legal basis.
Important clarification: If you decide to withdraw your consent, it will not affect the lawfulness of the uses made before you withdraw your consent.
6.8. You are entitled, when you wish, to make a complaint to the competent supervisory authority (in France, the CNIL: www.cnil.fr) or (the information Commissioner's Office (ICO) in United Kingdom).
In order to exercise your rights, please send your complaint (accompanied by your e-mail, surname, first name, copy of your identity document and postal address) to the data protection delegation of «JEM» (www.jem-wellness/shopify.com/store) by e-mailemail to contact@jem-wellness.com and/or by mail to Jean Paré/JEM, 1-2175 rue Genevieve-Lamarre, Québec, Qc, Canada, G1J 1E8.
Within one (1) month of receipt of the complaint, we will send you a response.
7.COOKIES
7.1. What is a cookie?
When you browse a website such as «JEM» (www.jem-wellness/shopify.com/store), it can then, according to your choice, insert on your receiver (computer, phone or tablet), through your browser, a text file.
This text file is called COOKIE. This cookie then allows the website as «JEM» (www.jem-wellness/shopify.com/store), during the prescribed period of validity or registration of the cookie, to identify your receiver used when you make another visit.
Only the issuer of a cookie may read or modify the information contained in that cookie.
7.2. What are cookies for on mamiereglisse.com?
Different types of cookies can be categorized. They are for some issued directly by «JEM» (www.jem-wellness/shopify.com/store) and its service providers, but some come from third-party companies.
7.2.1. Cookies issued by «JEM» (www.jem-wellness/shopify.com/store)and its service providers
There are several categories of cookies that can be found on your issuer when you browse our website:«JEM» (www.jem-wellness/shopify.com/store)
7.2.1.1. Essential cookies
In order to have access to our site, the «essential» cookies are necessary, for example to be able to place the order.
If they were not present, you could encounter problems browsing the site and be unable to place an order.
The «essential» cookies also allow «JEM» (www.jem-wellness/shopify.com/store) to track its activity.
They can be inserted on your issuer by «JEM» (www.jem-wellness/shopify.com/store) or its service providers.
7.2.1.2. Analytical and Personalization Cookies
Analytical and personalization cookies are not mandatory, they will allow us to facilitate your searches, optimize your experience with us, Thanks to them, we will be able to better target your expectations, adapt our offers and maximize the organization of our site.
7.2.1.3. Advertising Cookies
Advertising cookies are displayed in the advertising areas of our site. The interest for you is that your browsing time is better and optimized through the presentation of offers and advertisements relevant to you.
For this, “advertising” cookies will target your expectations in real time and offer you advertising content adapted to your desires and interests of the moment, through your recent browsing history on other sites.
This helps to avoid presenting you with advertising content that is of no interest to you. At the same time, «JEM» (www.jem-wellness/shopify.com/store) prefers to see its offers and advertisements offered to users who will be interested in them.
The advertising content offered may contain cookies issued by «JEM» (www.jem-wellness/shopify.com/store) or its service providers, or by third parties through the association of a cookie with an advertiser’s advertising content.
7.2.2. Cookies issued by third parties
Third parties using cookies on our site use their own privacy policy for this purpose. These cookies are not necessary for the use of our site.
7.2.3. Cookies issued by third-party applications integrated into our site
When you browse our site, we may include computer applications from a third party, in order to offer you the opportunity to share content and/or your opinion from our site with others, for example, when you click on the “share” or “like” buttons from social networks.
These social networks can then identify you through these buttons even if you have not used them during your navigation on the site. It is possible for them to do this if during your last navigation on the site you were simultaneously connected or active on your transmitter to your social network. We have no control over the uses they use, or the data they have.
To find out more about the use of your data and advertising content, you can visit your social networks and consult their privacy policies. With these policies, you should be able to manage your settings according to your preferences on the user accounts of each of the social networks on which you are registered.
Privacy policy of the aforementioned social networks, click on the social network of your choice:
Facebook: https://fr-fr.facebook.com/privacy/explanation
Twitter: https://twitter.com/en/tos
Google+: https://policies.google.com/terms?hl=en
Regarding our advertising agency, we remind you, as mentioned just before, that all our advertising spaces may contain cookies from third parties (advertising behind the advertisement presented, third-party advertising providers, etc.).
They can therefore with these cookies and during the prescribed period of validity of them, offer advertisements in the places made available for the advertisements of third parties, list the number of contents they offer in our spaces, To know the audience of these advertisements and the number of clicks; thanks to this they will be able to claim the sums due to them and establish their statistics. They may also know that your sender is the one who previously visited another site containing one of their advertisements, and thus target you and customize their content if necessary.
7.3. The options offered by your browsing software (Internet Explorer, Firefox, Google Chrome, etc.).
Your navigation software contains many options that you can adjust to your preferences. Through this, you can then accept or not cookies on your issuer.
However, if you choose to accept the storage of these cookies on your issuer, then, when you visit sites or content with cookies present, they will be automatically stored on your issuer.
Depending on your preferences, you can choose to activate a reminder asking you again if you accept or refuse cookies before their potential registration, or refuse each time this cookie registration on your issuer.
However, it is important to note that the choices you make during this setting may modify or alter your browsing on the Internet or on certain sites or services that require the use of these cookies (as for ordering on our website for example).
In the event that you prefer to refuse these cookies on your issuer or delete those already stored, we decline all responsibility for the consequences of the alteration of the functioning of our services, which would arise from the inability of our services to record or have access to the cookies used for their operation.
7.3.1. How to choose your options according to your browser?
You have different options and choices available depending on your browser. In order to have more, you can consult the help menu.
Internet Explorer™ http://windows.microsoft.com/en/windows-vista/Block-or-allow-cookies
Safari™ : https://support.apple.com/kb/PH19214?locale=en&viewlocale=en_EN
Chrome™ : http://support.google.com/chrome/bin/answer.py?hl=en&hlrm=en&answer=95647
Firefox™ : http://support.mozilla.org/en/kb/Active and Cookies
Opera™ http://help.opera.com/Windows/10.20/en/cookies.html
8.TRANSFERS OUTSIDE THE EUROPEAN UNION
Most of the time, your data is kept within the European Union.
However, when our service providers are located in countries outside the European Union, we share some of your data in third countries, such as with third countries where the European Commission has not carried out a compliance assessment.
In this case, we do everything necessary to ensure that this data sharing is done in compliance with the relevant regulations and that your privacy and fundamental rights are protected (with for example the use of contractual clauses of the European Commission).
The Data Protection Authority may, on your request, give you more information about the transfer of data.
9.SECURITY MEASURES
Thanks to the technical and organisational measures we take, we can guarantee a level of security that is in line with the risks to the rights and freedoms of natural persons with regard to the points mentioned in point 2. For this, we take into account the origin, the scope, context, costs and state of knowledge, the purposes of the processing, but also the risks identified.
In addition, we are up to date with the PCI DSS payment card industry security standard, which reflects our commitment to security.
10.PROFILING AND AUTOMATED DECISION
Because of the automated processing we use (profiling for example), you are subject to legal effects that affect you.
All this is indispensable for the conclusion or execution of the contract that binds you to us.
This is how we can propose and perform customer identification automation and “4 x payment”. The foundations of this operation are attached to the analysis of different variables concerning the type of products, the services ordered, or the customer profile.
If the risk is assessed with these statistics as too large (fraud/unpaid), then this payment method will not be proposed.
However, if you wish, you can obtain human intervention even though the decisions are automated, so you can give your opinion and/or oppose the automatic decision.
11.POLICY UPDATE AND REVISION
Our personal data policy will be updated whenever necessary in order to always comply with the regulations applicable to the protection of your data (every three (3) years minimum).
All rights reserved – January 20, 2024